27th Congress of the European Association of Hospital Managers27th Congress of the European Association of Hospital Managers

Marsha Fleischer

Risk Consultant, GRB Gesellschaft für Risiko-Beratung mbH, GE

Dipl. Kauffrau (graduate degree in business)


Marsha Fleischer is a risk consultant of the German company GRB Gesellschaft für Risiko-Beratung mbH, Detmold, a subsidiary of ECCLESIA Versicherungsdienst GmbH.

GRB supports healthcare facilities in the prevention of harmful events in patient care.

At GRB, Marsha Fleischer is responsible for the competence center “development and evaluation of prevention measures” based on failure analysis. She supervises GRB’s special assessment instrument (riskala®). With that assessment tool, the Since 2011, Marsha Fleischer together with Prof. Winfried Zinn from the German research group Metrik, has been engaged in finding an indicator that measures patient safety. The patient safety index of GRB has been developed. Now it is possible for healthcare companies to objectively measure the level of their clinical management or of their clinical processes.

Marsha Fleischer wrote a chapter in a book concerning the patient safety index:

Gausmann, P; Henniger, M.; Koppenberg, J. (Hg.) (2015), Patientensicherheitsmanagement. Kap. 8.5 „Bewertung und Evaluation des klinischen Risikomanagements durch einen Sicherheitsindex“ (Zinn, W.; Fleischer M.). Berlin/Boston: de Gruyter.

In addition, Marsha Fleischer is responsible for developing services to improve patient safety beyond the borders of German-speaking countries.

Additional qualifications:

  • Trained as a nurse from 1994 to 1997 (Certificate for Registered Nurse in 1997)
  • Study of Nursing Management 1998-2002 (diploma in 2002 - graduate degree in business)
  • Consultant at GRB since 2002
  • Qualification Quality-Manager in 2005
  • Qualification Risik-Assessor and Risk-Manager since 2010


Continuous quality improvement

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