27th Congress of the European Association of Hospital Managers27th Congress of the European Association of Hospital Managers

Portuguese NHS Contact Center (SNS24)

The Portuguese NHS Contact Center, SNS24, was created in July 2017 with the ambition to become the NHS’ omni-channel front office for its citizens. Since then it has steadily increased its set of services. Today it helps patients and relatives navigate the system clinically and in administrative issues, like scheduling an appointment in primary care - 24/24. With over 100 000 monthly calls taken by trained nurses it is the country’s largest telehealth service.

Venue: Participants should be in Av de Madrid, nº 8, Lisbon (38.743817, -9.135324) at 3 pm


26 September 2018

Max. number of participantes: 25


15h00-15h10 - Welcome to participants

  • Concept and Aims
  • The Operation _ Human Resources, Technology and Processes
  • Results
  • Visit of the operation

16h20-16h30 - Closing remarks

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